Primary load-bearing elements such as louvers, beams, posts, and gutters are protected for a period of 15 years from the date of installation. This coverage applies under normal usage and maintenance and addresses material or manufacturing defects.
The electrostatic powder coating applied to aluminum parts is warranted for 15 years against peeling, blistering, or chipping. In high-risk environments with elevated acidity (e.g., coastal regions or industrial zones with chemical vapors), this warranty is reduced to 10 years, as such conditions may accelerate wear. This warranty aligns with the coating manufacturer’s own terms and applies under regular environmental conditions.
Control Units: 2 years
Motors: 5 years
LED Lighting, Cables, Light Panels: 2 years
These components are warranted against material and workmanship defects under normal usage.
All fabric-based components are warranted for a period of 5 years from the installation date. This applies under standard conditions and does not cover misuse or excessive wear.
A 5-year warranty is provided on mechanical systems, including all moving elements. Six months after installation, a complimentary inspection and maintenance check is included. To maintain warranty validity, the customer must schedule annual inspections from year two onward, for which a service fee will apply.
Improper installation not performed by our certified team
Accidental damage, abuse, misuse, negligence
Lack of proper cleaning or maintenance
Modifications or third-party repairs
Discoloration or fading due to prolonged sun exposure
Environmental damage (salt air, chemical vapors, etc.)
Natural disasters (earthquakes, storms, hail, fire, etc.)
Structural damage caused by failure to follow storm preparation protocols
Important: In the event of extreme weather or named storms, the system must be set to a safe position: louvers fully open (90°), retractable roofs fully retracted, and zip screens fully rolled up. Ignoring these instructions may void the warranty.
In case any product line or part becomes discontinued, we reserve the right to replace it with an alternative of similar quality and functionality.
All claims must be submitted within 30 days of discovering a potential defect. The customer must provide:
No repair or modification should be made before our technical team inspects the issue. Unauthorized work may void the warranty. Following inspection, we will offer a solution within 30 business days, which may include repair or replacement at no cost. The total liability will not exceed the original purchase price, including installation.
Proper care and regular cleaning are essential to protect your investment and keep your system functioning properly:
Rinse with a garden hose and wipe gently with a soft cloth or sponge. Avoid using abrasive pads.
Mix warm water with a gentle soap (like dish detergent) and use a soft-bristle brush to clean. Always rinse thoroughly after washing each section.
Use a solution of 1 part bleach to 4 parts water for spot-cleaning affected areas. Rinse well afterward.
Avoid pressure washers, strong acids (acetic, phosphoric, etc.), and harsh chemical agents, especially those with a high pH or concentrated alkalis. These can degrade both surface coating and structural integrity.
By following these simple steps, your system will continue to perform and look great for many years.
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